Elu Jewellery

Here at Elu, we create beautiful handmade jewellery. Founded by the love of health, wellbeing and modern design. Gemstones and pearls are used in many of our designs to support your wellbeing and uplift you. Each gemstone contains different empowering properties. Making a perfect gift to someone special in your life or something you love to keep for yourself. I chose the name Elu because the meaning of Elu is “full of Grace” Grace was my grandmothers name. My grandmother was very important person in my life. She was a hard working, loving amazing person who was full of smiles and fun. Elu and Grace mean beautiful and here at Elu we aim to make every piece of jewellery beautiful just for you. Naomi THE FOUNDER DESIGNER AND OWNER OF ELU.

Your handcrafted order takes up to 2-5 working days to make before we can despatch. Although we aim to make up your orders as soon as we can, so it maybe made within the same day of your order. We will then ship your order from our studio in Surrey UK. UK ORDERS: Sent free with tracked Delivery (1-3 working days + up to 5 days making. Channel Islands, Isle of Man, Scottish Highlands and Northern Ireland will be sent with Royal Mail Signed For (1-4 working days delivery + 5 days making time). INTERNATIONAL ORDERS: Unfortunately at the moment we are only shipping to the uk. We hope to be delivering internationally soon. *Please note that all shipping times are estimates and shipping times can vary. Once we dispatch your item, we have no influence over shipping times. Please contact the postal service directly with your tracking number for more information. *Please note Elu is not responsible for any taxes, duties or hold-ups at customs on international orders. We know it can be frustrating but unfortunately we can’t control these charges, or tell you the cost, as customs policies and import duties vary by country. Please contact your local customs office to check the current charges. LAST ORDER DATES FOR CHRISTMAS: We recommend that you place your orders for Christmas as early as possible. Delivery times may have some delays during the busy Christmas season. Please note that the dates below are estimates based on information from the postal service. Some packages may be subject to delays in transit and we cannot guarantee that all orders will arrive in time for Christmas. The postal service advise placing you order before; 17th December 2024 TRACKING YOUR ORDER Please ensure that the address on your order is correct and is a secure location for delivery. All of our packages are sent with tracking and we cannot offer refunds for packages that have been delivered to the correct address, but which have been lost or stolen before being collected by the intended recipient. MY ORDER HASN’T ARRIVED? Please contact the postal service directly with your tracking number. The tracking number is on your shipping confirmation email.

At Elu our beautiful jewellery is handmade so each piece is unique, therefore the finish is different to machine-made jewellery. We hope you are delighted with your order but we do understand that occasionally you may want to return or exchange something. If you have any problems, please contact us on receipt of your item, with a photograph. Be sure to include your name, address and order number or else we won’t be able to identify your order. Email us at: elu.jewellery@hotmail.com PLEASE NOTE: ** Each items of jewellery is quality checked and photographed before it is sent out** We accept returns and exchanges on certain items in it’s original packaging, within 14 days of receipt, provided the item has not been worn, washed, damaged with no marks and has not been tailor-made, customised or personalised. **Please contact us before returning the item. We will not refund items which are returned without contacting us first. Once contacting us, after a return is agreed, please dispatch the item to us within 7 days. The customer is responsible for the cost of return postage and for any customs charges incurred by sending an item back. We recommend that you obtain tracking or proof of posting. The item remains your responsibility until it reaches us. Unless the item is faulty, we will only refund the cost of the item. We will not refund the cost of shipping the item to the customer. We will only refund you using the same payment method you used at the time of ordering. We do not offer exchanges or returns on: - earrings - for hygiene reasons. - personalised items. - customised or custom-made items, including bridal jewellery. made to order and customised to the length and specifications of the customer. - rings which are made to order. It is the responsibility of the buyer to: select the correct length for bracelets and necklaces select the correct size for rings to leave us the correct spelling for names or initials on jewellery. choose the correct gem stone wanted. to put the correct address on your order. Cancellations: Items are hand made to order therefore we are unable to offer order cancellation. The customer is responsible for any customs charges upon receipt of the order. Our customers are treated courtesy and care. We reserve the right not to serve customers who do not reciprocate.